Archive for the ‘Featured Article’ Category

Yesterday, my friend asked me to help him looking for the system that could help him on running his business on Taxi services. He needs the system that can replace the work of staff in his taxi’s call centre, I mean this system must have an ability to answer customer’s call automatically and then make their booking done without staff.

So, i tried to googling hard to find out any topic about this issue and finally I found topic about what we call voice biometrics at VeCommerce’s website. A voice biometrics is a physical characteristic, a measure of a biological trait like a fingerprint or retina scanner. Voice Biometrics can be used to authenticate a person’s identity and control access to a restricted area or electronic system. it’s uses the speech recognition technic to make authentication work on system.

VeCommerce have been implemented this voice biometrics system at approximately 100 company with their IVR (Interactive Voice Respone) software with lot of success story
which you can read it at their website, so i think VeCommerce is recommended on
implementing Voice Biometrics System at my friend’s taxi services company.